Quality Assurance Policy

Core Principles

Our operational ethos is rooted in a "right-first-time" approach, aimed at fulfilling our client's expectations with precision and reliability. This requires an organisational culture that fosters teamwork, integrity, and mutual accountability. At The Clothing Company, every employee plays an integral role in achieving a common goal—delivering unparalleled quality products and services to our clients.

Compliance and Standards

We adhere to a comprehensive Quality Management System (QMS) in line with the ISO 9001 standard, complemented by any sector-specific legislation and regulations. This commitment extends to satisfying all legal, regulatory, and statutory obligations pertinent to our business operations.

Employee Responsibility and Engagement

All employees are obligated to uphold the quality policy and comply with our ISO 9001-aligned QMS protocols. They are individually responsible for the quality of their own work and are encouraged to actively participate in the ongoing improvement of our business processes. To realise this, we are committed to creating an inclusive work environment that values each employee's contribution and promotes their professional growth.

Objectives and Targets

Our quality assurance strategy necessitates:

Regular setting and reviewing of Quality and Business Objectives, which stem from a robust analysis of the needs of internal and external stakeholders, market dynamics, risk mitigation strategies, and key performance indicators.

A resolute commitment to customer satisfaction by complying with their requirements, as well as any legislative and statutory mandates.
The continual refinement and upgrading of our Management System to adapt to evolving client needs and industry standards.

Continual Improvement

As an organisation deeply committed to excellence, we set measurable quality objectives that are meticulously planned, reviewed, and updated. The primary purpose of these objectives is to perpetuate a cycle of continual improvement in our quality performance. Additionally, we remain vigilant in adhering to any specific legal requirements directly related to the products or services we offer.

Policy Review

This Quality Assurance Policy will undergo periodic reviews to ensure its sustained relevance and effectiveness in aligning with our strategic goals.